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Frequently Asked Questions



1.  How do I place an order?

2.  How long will it take to make?

3.  Can you frame the pictures?

4.  What is the difference between freehand machine embroidery and normal embroidery?

5.  How can I pay and what if I don't have Paypal ?

Frequently Asked Questions  

1.  How do I place an order ?

Bespoke Designs: For Bespoke items please follow the link on the product page or here.  Let me know what your ideas are and any questions you may have.  I will get back to you, within 24rs (weekdays) with any answers and a quote. Should you decide to go ahead with a commission then you will be sent either a Paypal invoice or the relevant details should you wish to pay by BACs or cheque.  Full payment confirms your order.  You can decide how much you'd like to be involved with the design of your commission and you will receive at least one progress photo and a final photo, before it is posted.

Shop: For items from the Shop just fill in any of the relevant option boxes and click "add to basket".  You will automatically be taken through to your basket area, from where you can proceed straight to checkout or continue shopping, by returning to the Shop.  On the checkout page you will asked for your contact details and you can then proceed to the secure Paypal page.  You can still use your own debit or credit cards with Paypal, even if you don't have a Paypal account.

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2.  How long will it take to make ?

Personalised and bespoke items can take up to 3 weeks from confirmation of the order until delivery. Gingerbread Family Trees may take up to 6 weeks. The autumn is particularly busy as I begin working on Christmas gifts, so the website will be updated should the lead time be increased.  This will not affect any orders that have already been placed. Non personalised items from the Shop will be posted to you within 3 working days.  Get in touch if you need something more urgently and I'll let you know if it's possible.

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3.  Can you frame the textile pictures ?

Yes, I can frame your textile picture.  I often have ready-made frames in stock or can do my best to source a ready-made frame especially for your commission.  I have found that most customers often prefer to have their pictures finished off as a wallhanging or stretched and ready to be passed on to a professional framer of their choice. 

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4.  What is the difference between freehand machine embroidery and normal embroidery ?

I use three embroidery techniques in my work.  

Hand embroidery, which is the traditional method, and although it is my favourite, it is time-consuming and not always viable for most commissions.  

Machine embroidery is when some writing or a design/motif/logo is programmed into a computerized sewing machine.  Some designs are preprogrammed by the manufacturer and there is also the option for the designer to programme her own and even download images from the internet.  I used to use this technique a lot, but now it's only if the customer specifically requests it, as I prefer the more organic look of freehand machine embroidery.

Freehand machine embroidery is like doodling with a sewing machine and is a lot of fun.  The standard presser foot is removed, so that the fabric can be moved in any direction and the feed dogs are lowered (those are the little teeth below the presser foot), this also enables the fabric to be moved around freely.  There is a photo of it in About me and I will be doing a blog article about freehand machine embroidery over the next few months.

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5.  How can I pay and what if I don't have Paypal ?

Bespoke Designs:
when you have decided to go ahead with a commission you will be emailed an invoice from Paypal.  Your payment will be as secure as it is when you make any other purchases using Paypal.  If you don't have a Paypal account you can still pay using your debit/credit card via the secure Paypal site (there will be a link in your email to follow).  I do also accept BACS and cheques for Bespoke commissions and you will be sent the relevant payment details.  Your commission will be started once full payment has been received.

Shop: from the checkout page you will be taken to the secure Paypal site.  If you have a Paypal account then you can complete the payment just as you normally would.  If you do not have a Paypal account you will see instructions for how to pay using your credit/debit card.  Please follow these instructions.  Your order will be processed once the payment has been received.

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