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Small Print

Once your order has been confirmed you are entering into a contract with Elizabeth Ackerley  and agree to be bound by the the following terms and conditions. 

Placing an Order and Payment:

For Bespoke products please contact me with your enquiry. I aim to reply within 24hrs (weekdays), with any answers, a quote for the work and also how long your commission will take. Please allow up to 3 weeks from receipt of payment to delivery for bespoke work.  The Gingerbread Family Trees may take up to 6 weeks.  The website will be updated should the lead times be increased.  This will not affect any orders that have already been placed. Once you have decided to go ahead with a commission, you will receive a Paypal invoice, which you can pay either with a Paypal account or with your debit/credit card via Paypal.  All your payment details are secure.  For Bespoke items I also accept BACS.  Full payment confirms your order.  

Returns & Cancellations:

Orders for personalised and bespoke items cannot be cancelled once the order has been placed and paid for, as they cannot be resold. Personalised and bespoke items cannot be returned, as they cannot be resold. If I have made a mistake in your commission then you will be given the option of a full refund or to have the error corrected.  Should you receive the item and realise that you have made a mistake then I will do my best to correct it, for a small charge.  Progress and finished product photos are emailed to the customer before the items are posted out, which give the opportunity to spot any errors.


Privacy Policy:

The privacy of all my customers is respected and your details will never be passed on to a third party.  The information you provide me with will only be stored for the purposes of completing your commission and administration.

I currently do not have a mailing list or send out emails with regards to anything other than your enquiry or order.


All the designs, artwork, original work and images of my work are protected by copyright and are the property of Elizabeth Ackerley.  Please do not copy or use any of my images in any format without obtaining my permission first. 


  • Every care has been taken to show the colours  and details of my work as accurately as possible.  Computer monitors do vary and some shades may appear different depending on the device you are viewing it on.  Please contact me if you are concerned about an exact colour match.

  • All of my work is decorative and not intended for use as a toy. 

  • As much as I love a challenge I do reserve the right to turn down a commission or suggest a similar alternative.  I have my own style of work and I will endeavour to incorporate your ideas into this style.

  • At extremely busy times a waiting list will be set-up.  You will be notified of this when you enquire about your order and the website will be updated accordingly.

  • I reserve the right to alter the website at any time.  This may include product details, prices and the terms and conditions.  This will not affect any orders that you have already placed with me.

  • Every effort is made to keep the website up and running smoothly. However, I take no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond my control.

  • If you have any questions regarding any of the above then please contact me .


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